Question 1

What is ReservdNG?

Accepted Answer

[General] ReservdNG is Nigeria's leading platform for booking hotels, stays, and restaurant reservations. We connect you with the best properties and dining experiences across the country.

Question 2

Is ReservdNG available in all Nigerian states?

Accepted Answer

[General] We're rapidly expanding! Currently we cover major cities including Lagos and Abuja, with new locations added regularly.

Question 3

Do I need an account to make a booking?

Accepted Answer

[General] While you can browse listings without an account, creating one lets you manage bookings, save favourites, and enjoy faster checkout.

Question 4

How do I book a hotel or stay?

Accepted Answer

[Hotels] Search for your preferred location, select a property, choose your dates, review the details, and complete payment securely. You'll receive an instant confirmation via email and SMS.

Question 5

Can I book a stay for just one night?

Accepted Answer

[Hotels] Minimum stay requirements vary by property. Most stays have a minimum of 1–2 nights, which is displayed on the listing page.

Question 6

How do I know if a property is verified?

Accepted Answer

[Hotels] Our team physically inspects and vets each property before listing.

Question 7

Can I reserve a restaurant table in advance?

Accepted Answer

[Restaurant] Yes! Select your preferred restaurant, choose a date, time, and party size, then confirm your reservation. You'll get an instant confirmation.

Question 8

Can I make special requests with my reservation?

Accepted Answer

[Restaurant] Absolutely. During booking you can add notes for dietary requirements, celebrations, seating preferences, and other special requests.

Question 9

What payment methods are accepted?

Accepted Answer

[Payments] We accept payments via Paystack, PayPal, Monnify and Flutterwave — supporting debit/credit cards, bank transfers, USSD, and other popular local payment options.

Question 10

Is my payment information secure?

Accepted Answer

[Payments] All transactions are processed through PCI-DSS compliant payment gateways with bank-level encryption. We never store your card details on our servers.

Question 11

What is the cancellation policy?

Accepted Answer

[Cancellations] Cancellation policies vary by property. Most offer free cancellation up to 24–48 hours before check-in. Cancellations must be made at least 6 hours before check-in; after that, cancellations are no longer allowed. The specific policy will be shown before you confirm your booking.

Question 12

Can I modify my booking after confirmation?

Accepted Answer

[Cancellations] Yes, most bookings can be modified up to 12 hours before the scheduled date, though modification policies vary by property. To modify your booking, go to Collections → 'Reservation Type' → Reservations → 'Your Reservation' and select 'Modify Reservation'.

Question 13

How do I reset my password?

Accepted Answer

[Account] Click 'Forgot Password' on the login page, enter your email, and follow the reset link sent to your inbox. The link expires after 30 minutes.

Question 14

Can I delete my account?

Accepted Answer

[Account] Yes. Go to Profile Page → Delete Account. Please note this action is permanent and all booking history will be removed.

Question 15

How do I update my profile information?

Accepted Answer

[Account] Navigate to Profile Page where you can update your name, email, phone number, and profile photo at any time.

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