Clear guidelines for making, modifying, and canceling reservations on ReservdNG
Last Updated: July 31, 2025 | Effective Date: April 1, 2025
Required notice for reservation changes
Minimum notice for cancellations
Immediate booking confirmation
Our reservation policy is designed to provide clarity and fairness for both guests and venue partners. These guidelines ensure smooth operations and the best possible experience for everyone.
All times referenced in this policy are based on the local time zone of the venue. Please ensure you're aware of the venue's location when calculating modification and cancellation deadlines.
Use our search filters to find venues by location, cuisine, price range, and availability.
💡 Tip: Use the map view to explore venues in your preferred area
Choose your preferred date, time, and party size from available slots.
ℹ️ Availability is updated in real-time
Enter guest information and any special requests or dietary requirements.
Review your booking details, venue policies, and complete secure payment.
✅ Instant confirmation upon successful payment
Once your booking is confirmed, you'll receive:
All modification requests must be made through the website at least 12 hours before the original reservation time.
If you're unable to modify online, contact us:
Cancellation requests made less than 6 hours before the reservation time will not be honored.
6+ hours before reservation
Less than 6 hours before
Ensure you're canceling at least 6 hours before your reservation
Log into ReservdNG and go to "My Reservations"
Click "Cancel" and confirm your cancellation
Get email confirmation of cancellation
For cancellations within the 6-hour window due to emergencies, contact our support team immediately:
Emergency cancellations are reviewed case-by-case and may require documentation.
ReservdNG service fees are non-refundable regardless of cancellation timing or circumstances.
Refunds for the venue portion are subject to individual venue policies. Check your booking confirmation for specific terms.
Eligible refunds are processed within 5-10 business days to your original payment method.
A no-show occurs when guests fail to arrive for their confirmed reservation without prior cancellation (following our 6-hour cancellation policy).
We provide several tools to help you manage your reservations effectively:
If you're running late but still plan to honor your reservation:
Our customer support team is here to help with any questions about our reservation policies or to assist with your bookings.
+234 808 302 481 2
+234 808 302 481 2
support@reservdng.com
To help us assist you quickly, please have ready: