These terms govern your use of ReservdNG and outline the rights and responsibilities of all parties.
Last Updated: July 31, 2025 | Effective Date: April 1, 2025
Welcome to ReservdNG. By accessing or using our platform, you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.
These Terms constitute a legally binding agreement between you and ReservdNG. Please read them carefully before using our services.
For the purposes of these Terms, the following definitions apply:
The ReservdNG website, mobile application, and all related services
Any individual or entity that accesses or uses our Platform
Restaurants, bars, hotels, and other establishments listed on our Platform
A booking made through our Platform for services at a Venue
The fee charged by ReservdNG for facilitating reservations
All text, images, data, and other materials on the Platform
To use certain features of our Platform, you must create an account by providing:
You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to our Platform or other users.
We strive to maintain Platform availability 24/7, but we do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to:
Browse venues and select your preferred date, time, and guests
Enter guest information and any special requests
Complete payment and receive booking confirmation
Your reservation is confirmed when you receive a confirmation email from ReservdNG. This confirmation includes:
Modifications to existing reservations are subject to venue availability and policies:
ReservdNG Service Fee Structure
We charge a service fee for each confirmed reservation to cover platform operations, customer support, and payment processing.
Visa, Mastercard, Verve
Bank transfers, USSD
Paystack, PayPal, Monnify, Flutterwave
Your payment security is our priority:
ReservdNG service fees are non-refundable under all circumstances. This includes cancellations made by you, the venue, or due to unforeseen circumstances.
All refunds are subject to the individual venue's refund policy. Each venue sets their own cancellation terms, which are displayed during the booking process.
Check the specific venue's cancellation policy in your booking confirmation or account dashboard.
Cancel through your account dashboard or contact customer support with your confirmation number.
If eligible per venue policy, refunds (excluding service fees) will be processed within 5-10 business days.
Full refund if cancelled 24+ hours before
Partial refund with advance notice
Limited refund options
*Refunds exclude ReservdNG service fees
In exceptional circumstances, we may consider refund requests on a case-by-case basis:
Note: Service fees remain non-refundable even in special circumstances.
As a ReservdNG user, you agree to:
The following activities are strictly prohibited:
Violations of these conduct rules may result in:
Please read this section carefully as it limits ReservdNG's liability to you.
ReservdNG acts as an intermediary platform connecting users with venues. We are not responsible for:
To the maximum extent permitted by law, ReservdNG's total liability shall not exceed the service fees paid by you in the 12 months preceding the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages.
If you have questions about these Terms of Service, please contact us:
We aim to respond to all legal inquiries within 5-7 business days. For urgent matters, please mark your communication as "Urgent Legal Matter."
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